Signup
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Why do I have provide my mailing address during
signup? |
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Providing your mailing address is optional. We use it to
prevent registration fraud and help members in case of lost
password. If you cannot remember your password, the answer to
secret questions and the email address, the only way to reset
you login would be to verify your name and mailing address.
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Why do I need secret question and answer? |
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Secret questions and answers give you an additional level of
security. To reset your password, you must be able to correctly
answer your secret question when prompted. When creating your
secret question and answer you should make sure that:
- your questions have answers that do not change over time
- your questions are specific
- the answers to your questions are short (ideally one
word only)
- you avoid dates as these can be easily mistyped
- you avoid punctuation such as commas and full stops.
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What are some examples of secret
questions? |
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- What month was my first child born?
- What was the color of my first car?
- What was the make of my first car?
- What was the name of my first pet
- Which year did I start high school?
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How do I change my secret
questions and answers? |
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To change your secret question and answer, first login to your
account and go to the
Owners' Portal
(or Property
Manager area). Then go to the "Account" tab and click on the
link "Update Your Account Profile". Change your secret question
& answer and click the "Submit" button.
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How do I change my personal
information? |
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To change your personal information, first login to your
account and go to the
Owners' Portal
(or Property
Manager area). Then go to the "Account" tab and click on the
link "Update Your Account Profile". Change your personal
information and click the "Submit" button.
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What are these oddly placed characters at the bottom of the
signup page? |
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The graphics with these oddly placed characters is commonly
known as CAPTCHA. CAPTCHA is used to ensure that a person and
not a spambot is filling out the signup form. The characters are
difficult for a spambot or other computer program to read. Yet a
person has little trouble reading the letters/numbers in a
CAPTCHA image.
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Login
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I forgot my password. How
can I reset it? |
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From the login page, click the
Forgot
your password? link. In the next page, type your email
address that you used to register at Travental.com. Click the
"Continue" button. In the next page, type the answer to your
secret question and click "Continue". Your password will be sent
to your email address.
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How do I
change my password? |
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If you wish to change your password,
login to the Travental Website. Click the
Owners' Portal link on the top navigation bar. Go to "Account" tab and click on the "Change Your Password" link.
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How can I create a secure password? |
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- Use a combination of letters and numbers in mixed case.
- Use as password which at least 6-8 characters long.
- DO NOT use full or part of your name, email address, or
the property information as password.
- DO NOT use words found in a dictionary.
- Do NOT use words/characters on simple repeating
patterns.
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How do I reset my password if I do
not remember the email address and answer to secret question? |
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If you cannot remember the registered email address and the
answer to secret questions , the only way to reset you login
would be to verify your name, mailing address, phone number,
and/or secondary email address/SMS address. Please use the
"Contact Us" link at the top of the page in case you have a
situation like this. Provide as much information as you can to
help us locate your account.
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