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Owners'/Property Managers' Portal

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Why do I have provide my mailing address during signup?
Why do I need secret questions and answers?
What are some examples of secret questions?
How do I change my secret questions and answers?
How do I change my personal information?
What are these oddly placed characters at the bottom of the signup page?
   

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I forgot my password. How can I reset it?
How do I change my password?
How can I create a secure password?
How do I reset my password if I do not remember the email address and answer to secret question?


 

Only for Property Managers

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How do I enter information for multiple properties?
What Is Property Manager Credit?
How I purchase Property Manager Credits?
Can I list multiple units of the same plan in one listing?

 




 

Listing
How do I add my vacation rental property to Travental?
How do I view my listings?
What is a pending listing?
When will my listing be available for public?
What are some of things I should enter for my listing?
How do I change listing information?
How do I add/change amenities?
Why cannot I change the property address?
Can I view expired listings?
How do I renew an expired listing?
Can I list multiple properties?
   

Photos, Floor Plans, Videos etc.
   
How many photos can I upload?
What kind of image file I can upload?
Is there any limitation of file size?
How do I upload photos?
How do I change an old photo with a new one?
Why some photos look good and some photos do not?
Which photo will show up as the primary?
How do I upload floor plans?
How many floor plans can I upload?
What kind of file I can upload for floor plan?
Is there any limitation of file size for floor plan?
How do I setup link to my own website?
How do I setup link to YouTube video of the property?
   

Rates & Reservation
   
How do I update rental rates?
How do I update reservation calendar?
Can I send a reservation confirmation to the renter?
How do I delete a cancelled reservation?
   

Customers
   
How do I add new customer?
How do I view details of my customers?
How do I export the list of customers?
Can do I add past customers?
How do I change contact information of a customer?
   

Messaging
   
How do I view inquiries from travelers?
How do I respond to rental inquiries?
How do I view the messages I sent in the past?
How do I delete old messages?
Can I sent messages to my past customers?
   

Orders
   
How can I purchase a listing package?
What type of payments do you accept?
Is my credit card information secured with Travental?
How do I view my orders?
I purchased a listing, but did not enter the listing information. How do I enter that listing information now?
   

Miscellaneous
   
What do I do to get more exposure?
How can I convert visitors to renters?
Can I change the display layout of my property?
Can I offer discounts, coupons to for my properties?
How does  a special offer benefit my listing?
Can I accept credit card?
   

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